These are the most frequently asked questions our users have. If your
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TAPP 2 Click uses Bluetooth to trigger a notification on your iOS or Android device. Register your filter in the MyTAPP app, then just press the TAPP 2 Click green button to trigger a notification on your device letting you know your current filter status, how long until a new refill cartridge is required and how many plastic water bottles you have avoided to date.
TAPP 2 Twist is manual. You can register the filter in the app if you like. But you can also just twist the calendar to set it to 3 months from today (or the day you replace the refill cartridge). The filter has a calendar on it, which reminds you of when you need to replace the cartridge
TAPP 2 refill cartridges are entirely made out of non-toxic materials which remain inert after decomposing. The cartridges contain a high percentage of biodegradable and compostable material and can be disposed of with organic waste. Please check with your local industrial composting plant. The device itself (without the refills) is made out of highly recyclable ABS polymers.
Our work at TAPP is transformational but simple, we create solutions that aim to help reduce plastic waste. Innovation is difficult and rarely perfect, but we continue to work on improving our products every day to reach our goal of providing top quality plastic-free alternatives – which allow others to join our mission. We created our biodegradable refill cartridge filters to support this purpose, and it wasn’t easy to reach a threshold of 76% total biodegradability. In fact, it was very difficult, and it represents a substantial advancement for filter cartridges – the most eco-friendly option in this category. We have also taken great care to ensure the remaining 24% of the filter cartridge is non-toxic, inert and will not harm the environment or marine life. We continue to innovate and are committed to creating a 100% biodegradable filter – as biodegradable is always better than relying on recycling. Better for the planet, better for our children and better for ourselves. We know we are on the right path by having created a better solution available right now compared to what existed before. Read our full guide on the technology
Biodegradable content: 74%
Casing (42%) has passed ASTM D-6400 Standard Specification for Compostable Plastics
Coconut Shell (32%) breaks down into: CO2 and water
Other product: 26%
Silicon (6%) breaks down into: amorphous silica, carbon dioxide, and water
UHMW (20%) does not biodegrade, but is inert and stable and doesn’t accumulate in marine life.
All TAPP Water products are tested and certified according to strict standards by independent lab and NSF specifications. Check the lab results by the Itabe lab.
Yes. Installing the filter on your faucet will take less than a minute and is thoroughly explained in the bilingual instructions included in the filter box.
Yes. TAPP filters are designed to fit on most standard faucets (Metric: M22x1 or US: 55/64’’-27). In general, you will have to remove the aerator (small device at the faucet tip) from your faucet before you can screw on the filter. In any case, TAPP 2 comes with two additional adapters (Metric: M20x1 and M24x1 or US: 13/16’’-27 and 15/16’’-27). In the unlikely case that the included adapters do not do the trick, please get in touch with us and we will be happy to help you out. Also, if your faucet does not have an aerator, please contact us for more information at [email protected] For a more complete overview of which faucets work and a few that do not, check out our compatibility test.
– TAPP 2 uses the highest quality coconut shell-based carbon-block filter, used for maximum filtering of chemicals and improvement of taste. This was selected after testing over 40 different variants and building on from our original TAPP 1 filter.
– TAPP 2 delivers more clean filtered water for the money than any pitcher, on-the-counter reverse osmosis or faucet filter available on the market today.
– TAPP 2 is the only filter with biodegradable refill cartridges.
– Customer trust and safety is always our first priority. All product claims and information about TAPP filters are based on scientific facts and testing.
The filter’s dimensions are 4.3″x 5″ x 2.8″ (11cm x 13cm x 7cm). It weighs around 0.8lbs (375g).
Based on tests performed on the type of activated carbon block used in TAPP 2 pharmaceuticals are reduced by 95% or more. This includes: Hormones: prednisone, prednisolone, progesterone, testosterone and cortisol Antibiotics: ciprofloxacin, used to prevent certain infections caused by bacteria, as well as sulfamethoxazole and trimethoprim, which are used to treat a wide variety of bacterial infections including pneumonia, and urinary tract and intestinal infections Antidepressants: fluoxetine, prescribed to treat a variety of conditions, including depression and other mental/mood disorders Anti-anxiety medication: meprobamate, a treatment used to relieve nervousness or tension that exceeds stress of everyday life Painkillers: ibuprofen and naproxen Additional tests will be performed during 2020 to confirm these results.
TAPP 2 reduces Chlorine by 95% or more based on 100s of tests carried out on tap water around the world. This improves the taste instantly for chlorinated water. In addition to this TAPP 2 removes all known bi-products from Chlorine (whereof some potentially cancerogenic such as THMs). Read more.
Yes, TAPP 2 reduces Chloramine by 95% or more based on more than 50 tests carried out on tap water in Los Angeles and other cities using chloramine rather than Chlorine. In addition to this Amonia is reduced by 90% or more. Read more.
TAPP 2 is tested for lead reduction and removal in accordance with NSF 53. This means lead is reduced by 95% or more. Read more.
TAPP 2 reduces Nitrate by 90% or more based on independent lab tests. Read more.
TAPP 2 reduces Nitrate by 90% or more based on independent lab tests.
TAPP 2 reduces fluoride by 30-70% based on independent lab tests. Fluoride is a natural compound found most fresh water sources, tea, vegetables and fruit. It’s not considered a contaminant although we are aware that some people are concerned about the health effects. Many water filters claim fluoride removal but in reality we’ve found that reverse osmosis is the only effective way to reduce fluoride by 95% or more.
TAPP 2 is not certified for arsenic removal but in the tests where arsenic was detected before filtering more than 70% was removed. The maximum concentration level recommended by EPA and WHO is 10 mg/l. Therefore the results mean that for any tap water with 50 mg/l or higher concentration of arsenic alternative solutions should be considered.
Calcium is considered a mineral with health benefits and not a contaminant. Unfortunately calcium also has the unfortunate bi-effect of causing limescale in combination with magnesium carbonates. The standard TAPP 2 filter only marginally reduces calcium and can therefore not be considered effective in limescale removal. TAPP Water will however launch a separate cartridge for limescale removal by December 2019. Read more.
1.Download the app from the Apple Appstore or Google Play.
2.Register through the app if you haven’t already or sign in with your existing username and password.
3.Select Register new filter and chose TAPP 2 Click.
4.Step 1 and 2. Make sure you accept the opt-ins for notifications and location always on.
5.Once you’ve gone through the two steps click on the TAPP 2 button. A notification should pop up within 30 seconds.
Unfortunately, technology doesn’t always work. Here’s how you can troubleshoot if things go wrong:
1. Check that Bluetooth is turned on
2. Check that location is always on for the app
3. Check that the plastic protector for the battery is removed and that there is a battery in the device
4. Check that your smartphone is at least an iPhone 5 with iOS 10 or higher or an Android phone with Android 6 or higher. If these don’t help then remove the TAPP 2 filter from the app, sign out of the app, delete the app, restart your phone and install the app again. Go through the steps above again.
The only way to connect a device to iPhones and Android phones in the background is by using iBeacon or push notifications. As the TAPP 2 filter is not connected to the Internet the only way to get signals from it to a smartphone is using iBeacon. For some reason Apple has included this the iBeacon functionality as part of the location tracking in the operating system. Therefore the only way we can get notifications through is by enabling location always on. Apple also states that location data cannot be used by the app developer unless it’s stated what it is used for and how it is used. The MyTAPP app does not store or use location data at all and therefore the app is approved by Apple.
TAPP 2 cartridges can last up to 3 months maximum. When starting to use a new cartridge, set the date on Twist to be: date = today + 3 months. Three months from now, when you reach that date, the visual cue will remind you to change refill.
TAPP 2 refill cartridges are entirely made out of non-toxic materials which remain inert after decomposing. The cartridges contain a high percentage of biodegradable and compostable material and can be disposed of with organic waste. This organic waste ends up in an industrial composting plant where the cartridge breaks down within 1-2 months. Alternatively, it can be discarded with general waste, where it will break down within a couple of years in a landfill or be burned without causing any plastic residue. It will also take a couple of years to break down in a garden compost, so not recommended.
Note, that the device itself (without the refills) is made out of highly recyclable ABS polymers, and can be disposed of with plastic waste.
TAPP 2 filters are tested to effectively absorb chemicals of between 1200-1500 liters of water (depending on original water quality) or 2-3 months of water usage for an average household. We cannot ensure water is microbiologically safe after 3 months since the first use. Even if they are not used frequently as the filter will lose its adsorption capability over time if not replaced and thus no longer remove chemicals, bad taste and odor.
The lifetime of the filter cartridge depends on your water consumption as well as on the quality of the filtered tap water. In an average household of 3-4 people, the cartridge will last about three months. In order to ensure the longest possible lifespan of the cartridge, please avoid running hot (> 100ºF) or high-pressure water through the cartridge/filter part of the device. Also, it is important not to use the cartridge for more than 3 months as there is a risk of bacteria accumulating inside the carbon block.
It’s safe and healthy to drink and also much cheaper than bottled water. Public tap water in Europe and North America is subject to regular and rigorous controls. TAPP filters additionally remove any contaminants as well as chlorine which is often the origin of poor tasting water. Filtered tap water is much more environmentally friendly than bottled water. Just consider the CO2 footprint of bottled water production, transportation and distribution. And last but not least, using a TAPP faucet filter is more convenient, as you can stop carrying heavy water bottles from the supermarket home.
TAPP 1 uses granular activated carbon (GAC) filter made of 100% organiccoconut shells for filtration. See below for more information of what it filters. The casing is made of BPA-free plastic and the faucet attachment and adapters of stainless steel for robustness and minimum leakage.
TAPP 1 uses granular activated carbon that is very effective in removing at least 70 chemicals and reducing more than 50 other while letting healthy minerals remain in the drinking water. The most important chemicals removed and vastly reduced are:
– Chlorine, which is often the cause of bad odour and taste,
– Bi-product Volatile organic Compounds (VoCs), such as THMs identified as potentially cancerous,
– Heavy metals (lead, copper, etc.),
– Pesticides. TAPP 1 will also reduce, but not remove arsenic, nitrates, chromium and pharmaceuticals.
Note: Your water supplier is obliged to inform you if these chemicals are found to be above WHO, EU or EPA limits and recommendations. See our blog post about activated carbon for more specific details of what TAPP 1 GAC filters remove.
All TAPP Water products are tested and certified according to strict standards by independent lab and NSF specifications. Check the lab results by the Austrian Institute of Technology. Here’s a sample from the report showing some of the most common contaminants:
|Parameter||Unfiltered tap water (Barcelona)||TAPP 1 filtered tap water (Barcelona)|
|Water Hardness||17.1 ºdH||9.6 ºdH|
|Chloride (Cl)||227.2 mg/l||29 mg/l|
|Sodium (Na)||123.5 mg/l||21.78 mg/l|
|Copper (Cu)||1.44 mg/l||0.02 mg/l|
|Zinc (Zn)||0.13 mg/l||0.05 mg/l|
|Nitrate (NO3)||10.7 mg/l||2.5 mg/l|
Download the full report here: Results
Yes. Installing the filter on your faucet will take less than a minute and is thoroughly explained in the bilingual instructions included in the filter box. Here you have an installation video.
Yes. TAPP filters are designed to fit on most standard faucets (22mm diameter). In general, you will have to remove the aerator (small device at the faucet tip) from your faucet before you can screw on the filter. In any case, TAPP 1 comes with two additional adapters (20mm and 24mm diameter). In the unlikely case that the included adapters do not do the trick, please get in touch with us and we will be glad to help you out. Also, if your faucet does not have an aerator, please contact us for more information at [email protected]. For a more complete overview of which faucets work and a few that do not, check out our faucet catalogue on Pinterest.
The product is made of a BPA-free plastic housing, 100% natural coconut shell for the filter and stainless steel for the faucet connector.
The filter’s dimensions are 11 x 13 x 7 centimetres. It weighs around 375 g.
– TAPP 1 uses the highest quality coconut shell-based GAC filter, used for maximum filtering of chemicals and improvement of taste. This was selected after testing over 40 different variants.
– TAPP 1 delivers more clean filtered water for money than any pitcher, on-the-counter reverse osmosis or faucet filter available on the market today.
– Customer trust and safety is always our first priority. All product claims and information about TAPP filters are based on scientific facts and testing.
– The TAPP 1 faucet attachment is made of high quality stainless steel to fit on standard faucets and with the largest number of adapters available.
TAPP 1 filters are tested to effectively adsorb chemicals of between 1200-1500 litres of water (depending on water quality) or 2-3 months of water usage for an average household. Filters must be replaced at least every 3-4 months, even if they are not used frequently as the filter will lose its adsorption capability over time and thus no longer remove chemicals, bad taste and odour.
The lifetime of the filter cartridge depends on your water consumption as well as on the quality of the filtered tap water. In an average household of 3-4 people, the cartridge will last about three months. In order to ensure the longest possible lifespan of the cartridge, please avoid running hot (> 40ºC) or high pressure water through the cartridge/filter part of the device. Also, it is important not to use the cartridge for more than 4-5 months.
Yes, all showers that have a threaded male connection and room to fit the filter. The only showers where we have not managed to install them are showers that are integrated into the ceiling. Filter dimensions are approximately 10 cm (diameter) x 13 cm (height).
TAPP 1S uses KDF-55 which is the only proven effective shower media for high pressure and temperature. There is no need for additional media such as active carbon or Vitamin C. Several of other shower filters claim that Vitamin C removes 99% of chlorine, but there have been no independent tests showing this.
The filter does not soften water in the way a traditional water softener does. However, it does make your hair and skin feel significantly softer by removing chlorine and other heavy metals.
Approximately 6 months based on 2 daily showers of an average of 7 min. We do not recommend using it for longer than this. For households with more people you may want to replace it more often.
No, at least not noticeably. We do however also recommend using water saving shower heads in combination with the shower filter.
We want to make it easy for you. When buying TAPP 1, you can opt for the yearly service model for 60 euros. Apart from the TAPP 1 faucet filter, you’ll then also receive 4 refill cartridges in order to ensure a constant and uninterrupted supply with fresh and clean tap water. After one year you’ll automatically receive 4 more cartridges, and your credit card or PayPal account will be charged with 60 euros. Please note that, apart from the convenience, the yearly service model also means saving money, as a set of two replacement cartridges normally costs 35 euros.
It’s very similar here. Upon purchasing TAPP 1s, you can choose the yearly service model for 50 euros. You then receive TAPP 1s, and after 6 months, you automatically get a refill cartridge (Remember that each TAPP 1s cartridge has a lifetime of 6 months.). After one year, your credit card or PayPal account is charged with 60 euros, and you receive new refills in order to make sure that you always have fresh and pure water in your shower or bath.
Yes, of course. Just send an e-mail to [email protected], indicating your e-mail address and we’ll cancel it for you. You can also cancel directly in your user account area in MyTAPP.
Once you have received your filter, you should register it in your MyTAPP area, either on our website or via our marvellous app. There you will be able to monitor and check the status of your filter cartridge at any moment, alongside other interesting information, such as the CO2 emissions you saved by using TAPP filters.